Terms and Conditions - Serviced Apartments
Pulford Serviced Apartments arranges bookings of
apartment accommodation as agent.
Before making a booking, you must contact us to
obtain confirmation that your chosen property is available for the dates
required. You must send us a completed booking form and we reserve the right to
request payment of a deposit of 30% for the property rental within 10 days of
receipt of confirmation of availability. A binding contract will be made when we
issue a confirmation as agent. You are responsible for payment of the invoice
and the compliance of members of your party with these conditions. Bookings
cannot be accepted from persons under 18 years of age at the time of booking and
we reserve the right to refuse any booking without reason.
The balance may be made in advance by bank
transfer or upon arrival. Failure to pay the balance will constitute
cancellation. Receipts will be sent on once the deposit is received. If you book
less than two (2) weeks before departure, the full charge is payable upon
arrival unless otherwise stated. All payments from foreign banks must be
received net of bank charges: where bank charges are deducted we reserve the
right to add those charges to your final payment.
Rates are in Euros and the rental period is daily,
unless otherwise stated. Prices are fixed in Euros. Properties are let fully
furnished and equipped. Some properties have different conditions for letting
that are indicated before making the booking.
In the unlikely event that it is necessary
to make an alteration to or cancel the accommodation specified in the
confirmation form, we will inform you as soon as possible. If requested, we will
try to arrange alternative accommodation of a similar type and standard and in a
similar location as that originally requested. If we are unable to offer a
similar type and standard in a similar location, we will refund in full all
payments made and shall be under no other liability.
Any cancellation by you must be in writing.
The effective date of cancellation is when we receive written notification. If
you cancel your booking or if we cancel the booking due to non-payment, we
reserve the right to deduct the following percentage:
· 4 weeks or more before departure: 25%
· 2 weeks or more before
· 2 weeks or less before departure: 100%
While we make every effort to ensure that
descriptions supplied are accurately reproduced, we cannot accept responsibility
for errors contained therein or the results thereof. You must accept that minor
differences between the photograph, illustration and/or text used and the actual
property may arise. We reserve the right to make modifications to the property
specification that are considered necessary in the light of operating
requirements. In the interests of continued improvement, we reserve the right to
alter furniture, fittings, amenities, facilities, or any part of any activities,
either advertised or previously available, without prior notice. If material
changes occur after your booking has been confirmed, we will advise you if there
is time before departure.
The number of persons using the accommodation must
not exceed the maximum number stated in the relevant property description
without prior written agreement. In the event that the maximum number is
exceeded without such agreement, we reserve the right to refuse or revoke the
The Property Owner or his/her representative shall
be allowed access to the apartment at any reasonable time during occupancy for
the purposes of inspection and maintenance.
You must keep the accommodation and all
furniture, fittings and effects in the same state of repair and condition as at
the commencement of occupation, and leave the accommodation in the same state of
general order in which it was found. You are responsible for all damage or loss
that occurs to the property or its contents during your occupation, and will be
responsible for paying appropriate compensation in the event of breakages or
damage, excluding liability for what would amount to reasonable wear and
A security deposit may be required prior to occupancy. If no loss or damage
has occurred the security deposit will be repaid to you in full, normally within
one month of your departure. Where requested the client agrees to pay a security
deposit against breakages, damage and/or telephone costs either prior to
departure or on arrival. Non-compliance with this may lead to cancellation of
In the unlikely event that you are
disappointed with the accommodation, you should contact us immediately. If after
having notified us you still feel that the problem has not been resolved to your
reasonable satisfaction, you should within seven (7) days of returning, put your
comments in writing to us. We are unable to take into consideration any
complaint lodged after the completion of the occupation period.
Neither we nor the Property Owner shall be
responsible for the death of or personal injury of any guests unless this
results from the proven negligence of ourselves or our employees.
We shall not be liable for any loss, breach or delay due to any cause beyond
our reasonable control including though not limited to act of God, explosion,
flood, fire or accident, war or threat of war, civil disturbance, acts,
restrictions, regulations, bye-laws, or measures of any kind on the part of any
governmental or local authority, strikes, lockouts, or other industrial actions
or disputes or adverse weather conditions. In any such case we shall be entitled
to treat the contract as discharged. In the event of such discharge our
liability shall be limited to the return of sums paid to us less an
administrative charge of 50 Euro to cover our reasonable expenses.
We cannot be held responsible for breakdown of mechanical equipment such as
pumps, boilers, satellite antennae, etc, nor for failure of public utilities
such as water and electricity.
Neither we nor the Property Owner is responsible for noise or disturbance
originating beyond the boundaries of the accommodation or which is beyond our